Customer Support

Deliver exceptional customer experiences with AI-powered support that responds instantly, understands context, and resolves issues efficientlyβ€”all through WhatsApp.

Intelligent Support Automation

Transform your customer support with AI that understands customer needs, provides accurate answers, and knows when to escalate to human agents. Reduce response times from hours to seconds.

Robofy's AI is trained on your business knowledge base, ensuring consistent, accurate responses that maintain your brand voice and customer satisfaction standards.

  • Instant answers to common questions
  • Context-aware conversations
  • Multi-language support capabilities
  • Seamless handoff to human agents
  • Support ticket creation and tracking
  • Product information and troubleshooting
S
Support Team
Online β€’ AI-Assisted
Hello! My product isn't working properly. It keeps showing an error message.
10:15 AM
Hi there! I'm sorry to hear you're experiencing issues. I'm here to help! πŸ’œ
10:15 AM
Could you tell me what error message you're seeing? Also, which product are you having trouble with?
10:15 AM
It's the Pro model. Error says "Connection failed"
10:16 AM
Got it! The "Connection failed" error on the Pro model usually happens due to network settings. Let's try these steps:
10:16 AM
1. Restart your device 2. Check your WiFi connection 3. Update to the latest firmware Can you try these and let me know if it works?
10:16 AM
Tried all of that, still not working πŸ˜”
10:18 AM
No worries! I'm connecting you with our technical specialist who can provide advanced troubleshooting. Ticket #TSK-8834 has been created. Alex will be with you in under 2 minutes! πŸš€
10:18 AM

Measurable Impact

See how AI-powered support transforms your customer experience metrics

90%
Query Resolution

Automated resolution of common support queries without human intervention

85%
Faster Response

Reduction in average response time compared to traditional support

95%
Satisfaction Rate

Customer satisfaction with AI-powered support interactions

Advanced Support Features

🧠

Contextual Understanding

AI remembers previous conversations and understands customer history for personalized support.

🌍

Multi-Language

Communicate with customers in their preferred language automatically, expanding your global reach.

πŸ“š

Knowledge Base Integration

AI learns from your documentation, FAQs, and support history to provide accurate answers.

πŸ”„

Seamless Handoffs

When human expertise is needed, AI smoothly transfers conversations with full context.

πŸ“Š

Analytics Dashboard

Track support metrics, identify trends, and continuously improve your service quality.

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Instant Responses

Eliminate wait times with immediate, intelligent responses to customer inquiries.

Industries We Serve

Retail & E-commerce

Handle product questions, returns, order issues, and shipping inquiries instantly.

SaaS & Technology

Provide technical support, account management, and feature guidance 24/7.

Financial Services

Secure account support, transaction help, and fraud prevention assistance.

Healthcare

Patient inquiries, appointment support, and prescription information delivery.

Travel & Hospitality

Booking assistance, reservation changes, and guest service automation.

Education

Student support, enrollment help, and course information at scale.

Transform Your Customer Support

Discover how Robofy can elevate your customer experience with intelligent, always-on support.

Book a Demo